mortality cartographer (beeooll) wrote,
mortality cartographer

Interview with Ted from TD Ameritrade

TD Ameritrade, an online brokerage, introduced a character based virtual assistant type customer service system today. He goes by the name of Ted and, depending upon your question, he directs you to web pages while audibly expanding upon his text based answers.

Because it was his first day on the job, I thought it was a great opportunity to interview him and here's how it went.

Me: How do you like working for TD Ameritrade?
Ted: Frankly, I can't imagine myself working anyplace else. Nothing is more satisfying than providing TD AMERITRADE clients with the answers they need.

Me: That answer sounds a little too diplomatic, how do you really feel?
Ted: I would love to help you, but I'm not sure I understand your question. Please try rewording your question.

Me: Right. Well, since we aren't gaining any progress in that direction, what's the formula for cocacola?
Ted: We offer a Help Center with a Formula Building tool, a Quick-Start guide, a User Manual, and a Formula and Syntax guide to help you to get the most out of the StrategyDesk tool. To access the Help Center, click "Help" and then "StrategyDesk Help Center."

Me: ...and what are the eleven herbs and spices in kentucky fried chicken?
Ted: Here in Omaha, we really like our steaks.

Me: What will be the highest and lowest points of trading for the S&P500 on Tuesday March 4, 2009
Ted: The "Markets" overview page under Research & Ideas provides you with market news, a view of the major indices, the day's most active stocks, and links to reports. Also, there's an event calendar for items such as earnings, dividends, splits and more.
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